Published on 03/10/2024

Your privacy is of the utmost importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://maisonlouveciennes.fr/en/ (hereafter the ‘Site’) and to all relationships or otherwise existing between MAISON LOUVECIENNES and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee this. MAISON LOUVECIENNES ensures the protection of users’ personal data in accordance with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (RGPD: n° 2016-679).

What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information that we collect about you when you browse our Site. We therefore undertake to respect the confidentiality of the personal information we collect in accordance with the terms and conditions described below. Our users will find in this ‘Privacy Policy’ the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection and the security measures taken to protect their personal information. Personal information’ or “personal data" means any information that can be used to identify a user, such as: surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc., as well as any information that can be used to identify a user.

Through the website, MAISON LOUVECIENNES may collect the personal data of any person who sends a question to MAISON LOUVECIENNES via the ‘Contact’ section of the website, makes a reservation for a stay online or subscribes to the website newsletter. The collection and processing of personal data transmitted by the user to MAISON LOUVECIENNES is subject to the provisions of the amended ‘Data Protection and Civil Liberties’ Act of 6 January 1978 and the General Data Protection Regulation (RGPD: n° 2016-679).

The Site provides you with a form enabling you to invoke your rights relating to the protection of your privacy. Simply click on the following link:

https://maisonlouveciennes.fr/en/gdpr-form .

Please read this ‘Privacy Policy’ carefully in conjunction with the ‘Cookies Policy’ of MAISON LOUVECIENNES.

1 – Collection of personal data

MAISON LOUVECIENNES may collect and process personal data, see below, when you fill in a contact form, or others, on our website https://maisonlouveciennes.fr/en/.

  • First name
  • First name
  • Civility
  • Professional type
  • Company name
  • E-mail address
  • Fixed/mobile telephone number
  • Information concerning the use you make of the Site such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the website.

In addition, MAISON LOUVECIENNES automatically collects anonymous information concerning your use of our Site and its services. Thus, MAISON LOUVECIENNES, for example, will automatically record which parts of the website you visit, which internet browser you use, which website you were visiting when you received access to the website, as well as your IP address. We cannot identify you on the basis of this data, but it does allow MAISON LOUVECIENNES to draw up statistics concerning the use of the website and its audience and to send more targeted communication. The personal information we collect is collected through the methods described below, in the section ‘2 – Methods of collecting personal data’.

 

2 – Methods of collecting personal data

Your personal information is collected through the following methods:

  • Collaboration with MAISON LOUVECIENNES
  • Visiting the website https://maisonlouveciennes.fr/en/
  • The creation of a customer account
  • The contact form(s)
  • The quote request form
  • The use you make of the services of MAISON LOUVECIENNES
  • The verification of your identity
  • Subscription to communications and the newsletter (via the Website)
  • Correspondence exchanged with and from MAISON LOUVECIENNES
  • The exchange of business cards
  • Reception and exchanges with the staff of the establishment
  • Opinion polls
  • Cookies (for more information: ‘Cookies Policy’)
  • Competitions

The personal data collected by MAISON LOUVECIENNES is therefore expressly and voluntarily provided by you.

 

3 – Use of personal data

https://maisonlouveciennes.fr/en/ may process all or part of the data collected in order to:

  • Allow browsing on the Website, management and traceability of services ordered by the user.
  • Optimise the user experience, quality, management, navigation and content of the MAISON LOUVECIENNES website.
  • The creation of a customer account and confirmation of this creation.
  • Follow-up of customer/prospect relationship on bookings.
  • The supply of goods and services from MAISON LOUVECIENNES.
  • Improving customer service and your care needs.
  • To contact you by e-mail and/or telephone.
  • To carry out satisfaction surveys, studies and optional polls on the Site.
  • To send marketing campaigns and targeted advertising from MAISON LOUVECIENNES, updates and promotional offers on the basis of your preferences and your consent to communication.
  • To provide personalised advertising content.
  • Sending quotes, receipts and invoices.
  • Collecting statistical data.
  • To prepare an offer.
  • Administering a competition.
  • The execution of a contract concluded with MAISON LOUVECIENNES.
  • To prevent and fight against computer fraud (spamming, hacking…).

4 – Confidentiality of personal data

MAISON LOUVECIENNES is the sole owner of the information collected on the Website. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction as part of the management of customer relations, the provision of MAISON LOUVECIENNES services and their optimisation.

 

5 – Person responsible for collecting personal data

For Personal Data collected as part of the creation of the User’s personal account and browsing on the Site, the person responsible for processing personal data is: Fabrice BELLIARD.As the party responsible for processing the data it collects, https://maisonlouveciennes.fr/en/ undertakes to comply with the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospects and customers, once their consent has been obtained, with full information on the processing of their personal data and to maintain an accurate data processing register.

Whenever the Website processes personal data, MAISON LOUVECIENNES takes all reasonable measures to ensure the accuracy and relevance of the personal data with regard to the purposes for which the Website processes them.

 

6 – Disclosure of personal data to third parties

https://maisonlouveciennes.fr/en/ will not process, host or transfer the information collected on its customers to a country outside the European Union or recognised as ‘non-adequate’ by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: no. 2016-679).

The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We will not sell, trade or transfer your personally identifiable information to third parties. If it is necessary for MAISON LOUVECIENNES to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this ‘Privacy Policy’. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Notwithstanding the above, it is however possible that MAISON LOUVECIENNES may disclose your personal data:

  • To the competent authorities when MAISON LOUVECIENNES is required to do so by law or as part of legal proceedings or future legal proceedings and to guarantee and defend our rights.
  • When MAISON LOUVECIENNES or almost all of its assets are taken over by a third party, in which case your personal data, which MAISON LOUVECIENNES has collected, will constitute one of the transferred assets.

The Site undertakes to take all necessary precautions to preserve the security of the information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://maison-louveciennes.fr, the latter must inform the customer as soon as possible and inform him/her of the corrective measures taken. Furthermore, the Site does not collect any ‘sensitive data’.

The User’s personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively in order to achieve the purposes of this ‘Confidentiality Policy’, such as :

  • The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
  • The service provider responsible for the creation and maintenance of the website, Diadao Productive, digital agency.

 

7 – Storage of personal data

Except when a longer storage period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting documents, MAISON LOUVECIENNES will store your personal data for a period of 36 months from the last contact with the hotel for a prospect and for a period of 36 months for MAISON LOUVECIENNES customers in order to achieve and fulfil the objectives as described in the ‘Privacy Policy’ statement, under point ‘3 – Use of personal data’.

 

8 – Rights relating to the protection of your privacy

In accordance with the provisions of the French Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679), users of the Site may exercise their rights relating to the protection of privacy, as set out below:

  • Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users‘ data right to block or erase Users’ personal data (Article 17 RGPD), where they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited.
  • Right to withdraw consent at any time (article 13-2c RGPD).
  • Right to limit the processing of Users’ data (article 18 RGPD).- Right to object to the processing of Users’ data (article 21 GDPR).
  • The right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (article 20 RGPD).- The right to define the fate of Users’ data after their death and to choose to whom https://maison-louveciennes.fr should communicate (or not) their data to a third party that they have previously designated.

As soon as the Website becomes aware of the death of a User and in the absence of instructions from the User, MAISON LOUVECIENNES undertakes to destroy the data, unless it is necessary to keep it for evidential purposes or to comply with a legal obligation.

If the User wishes to be able to exercise these rights on the Website, you can send us a notice informing us of the right(s) you wish to have applied to the use of your personal data. You may exercise these rights free of charge by contacting Fabrice BELLIARD, in his capacity as President, by e-mail at contactlouveciennes@gmail.com, or by post at MAISON LOUVECIENNES, Centre d’affaires Agora 97200 Fort de France, specifying in the subject line of the e-mail or post ‘Rights relating to the protection of your privacy’ or by completing the request form located at the following address: https://maisonlouveciennes.fr/en/gdpr-form.

In this case, the User must indicate the personal data that they would like https://maisonlouveciennes.fr/en/ to correct, update or delete, identifying themselves precisely with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on MAISON LOUVECIENNES by law, particularly with regard to the conservation or archiving of documents.

In addition, you can always update, modify and/or check, through your account, your personal data that you had to communicate when you created your customer account. If you no longer wish to receive newsletters, information bulletins about our services or advertisements, you can unsubscribe at any time by clicking on the ‘unsubscribe’ button, as provided in the lower part of any e-mail from MAISON LOUVECIENNES.

 

9 – Protection of personal data

MAISON LOUVECIENNES undertakes to take reasonable physical, technological and organisational precautions to prevent unauthorised access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the Site is published without the user’s knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.

 

10 – Updating the ‘Privacy Policy’ statement

MAISON LOUVECIENNES is entitled to update the present ‘Privacy Policy’ statement by installing a new version on the website https://maison-louveciennes.fr. It is particularly advisable to regularly consult the website and the relevant page on which the ‘Privacy Policy’ is reproduced, to ensure that you are aware of the new terms.

 

11 – Hyperlinks to other websites

The Website may contain hyperlinks to other websites. Under no circumstances can MAISON LOUVECIENNES be held responsible for the ‘Privacy Policy’ or privacy practices of any third party.

 

12 – Consent

By using our website https://maison-louveciennes.fr, you are obliged to accept the present ‘Privacy Policy’ as well as the ‘General Conditions of Use’ through the tick boxes present when collecting information in order to be able to benefit from the services of MAISON LOUVECIENNES.

 

13 – Complaints

If you have any complaints about the way in which MAISON LOUVECIENNES collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, Users of the Site can lodge a complaint with the supervisory authorities and in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL) by following the link below: https://www.cnil.fr/fr/plaintes

 

14 – Contact MAISON LOUVECIENNES

If you have any questions about the ‘Privacy Policy’ or the way in which MAISON LOUVECIENNES collects, uses or processes your personal data, please contact us by e-mail at contactlouveciennes@gmail.com, or by post at MAISON LOUVECIENNES.